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Return Policy

Return Goods Policy Effective January 1, 2024


  • Restocking fees of 15% will be applied to all returned stock material (non-defective products).
  • Returns must be sent back in their original, unopened packaging to qualify for credit.
  • No returns will be accepted after 30 days from the date of purchase.
  • Any claims of shortages must be reported to our customer service team within 48 hours of receipt.
  • Hazmat products, chemicals, and adhesives may be returned only if unopened and in original, factory-sealed packaging; opened containers and special order items are not returnable.
  • Items that arrive defective or damaged are always covered, including hazmat, chemicals, and adhesives. Report within 48 hours of receipt with photos and the batch/lot number. Because hazardous materials cannot legally be shipped back by the customer, verified defect claims are normally resolved with a replacement or refund without a return shipment.
  • Customers are responsible for all shipping charges on returns.
  • Upon receiving and inspecting the returned product, Dynamic Stone Tools will issue a refund on shipping charges if a shipping error or product defect is confirmed.
  • Returns are limited to 15% of the total net purchases made in the previous 12 months.